{"id":588,"date":"2026-09-20T21:35:37","date_gmt":"2026-09-20T21:35:37","guid":{"rendered":"https:\/\/mariadanielapastries.com\/?page_id=588"},"modified":"2026-09-30T23:20:45","modified_gmt":"2026-09-30T23:20:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/mariadanielapastries.com\/fr_CA\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know before placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ORDERING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How far in advance should I place my order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Minimum lead times vary depending on the product:<\/p>

  • Traditional Cakes:<\/strong> 3 days<\/li>
  • Signature Cakes:<\/strong> 3 days<\/li>
  • Sweet Treats:<\/strong> 3 days<\/li>
  • Edible Prints:<\/strong> 1 day<\/li>
  • Cake Toppers:<\/strong> 3 days<\/li>
  • 3D Figurines:<\/strong> 5 days<\/li>
  • Sugar Flowers:<\/strong> 5 days<\/li>
  • Custom Orders:<\/strong> 5 days<\/li><\/ul>

    These are minimum lead times. Availability is not guaranteed until your order has been confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Can I make changes to a Custom Order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Changes to the theme, design, colours, or other major details of a Custom Order must be requested at least 7 days before the scheduled pickup or delivery date.<\/p>

    Changes are subject to approval and may result in additional charges depending on the scope of the request. Requests made fewer than 7 days before the scheduled date may not be accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Pickup & Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Pickup and delivery are arranged to make sure your order reaches you safely and on time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Where can I pick up my order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Pickup is available in Brossard<\/strong>.<\/p>

    The exact pickup location and instructions are provided once your order has been confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    What happens if I don't pick up my order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Orders can be held for up to 2 days after the agreed pickup date<\/strong>.<\/p>

    After that period, the order may be discarded and payments will not be refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Payments & Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Payment terms depend on whether you are purchasing a standard product or placing a Custom Order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    How do payments work?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Standard Bakeshop and Cake Decor products must be paid in full when the order is placed<\/strong>.<\/p>

    Custom Orders require a 50% deposit<\/strong> to confirm the order.<\/p>

    The remaining balance must be paid no later than pickup or delivery.<\/p>

    Current payment methods include:<\/p>

    • Virement Interac<\/li>
    • Square<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      What is your cancellation policy for standard products?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Standard products may be cancelled for a full refund when cancellation is requested at least 3 days before the scheduled pickup or delivery date.<\/p>

      Cancellations made less than 3 days before the scheduled date are non-refundable.<\/p>

      Edible Print orders may be cancelled only before file preparation or printing has begun. Once preparation or printing has started, Edible Print orders are non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      What is your cancellation policy for Custom Orders?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Custom Orders may be cancelled for a full refund of the deposit when cancellation is requested at least 7 days before<\/strong> the scheduled pickup or delivery date.<\/p>

      Cancellations made less than 7 days before the scheduled date are non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Products & Special Requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Some products have specific requirements because they are made to order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Do you offer allergy-friendly products?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      I cannot guarantee an allergen-free environment.<\/p>

      Products may come into contact with ingredients containing common allergens, including:<\/p>

      • dairy<\/li>
      • eggs<\/li>
      • gluten<\/li>
      • nuts<\/li><\/ul>
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        If you have a severe allergy, please contact me before placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        How does Edible Printing work?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Edible Printing is a printing-only service<\/strong> using letter-size sugar paper.<\/p>

        You must provide a final, ready-to-print file.<\/p>

        The service does not include:<\/p>

        • graphic design<\/li>
        • layout<\/li>
        • resizing<\/li>
        • editing<\/li>
        • file preparation<\/li><\/ul>


          If I notice an obvious issue with your file before printing, I\u2019ll contact you for approval before proceeding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Will my order look exactly like the reference image?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Reference images are used as inspiration and guidance. Custom Orders, 3D Figurines, Sugar Flowers, Cake Toppers, and other handmade items may vary slightly in colour, shape, proportion, placement, and detail.<\/p>

          These small variations are part of the handmade process. Final designs are subject to approval before the order is confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Custom Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Custom Orders are designed specifically around your celebration, theme, and inspiration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          What counts as a Custom Order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Custom Orders include cakes and dessert designs created specifically for your celebration and not offered as standard Bakeshop products.<\/p>

          They may include birthdays, weddings, baby showers, themed celebrations, and other special events.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          How do I place a Custom Order?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Start by visiting the Custom Orders<\/strong> page and completing the order request form.<\/p>

          You can provide your event details, inspiration, preferred colours, theme, and other important information.<\/p>

          Once the request is reviewed, I\u2019ll confirm availability, design details, and pricing before the order is finalized.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Is my Custom Order confirmed when I submit the form?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          No.<\/p>

          Submitting a request does not automatically confirm the order.<\/p>

          Your order is confirmed only after the design, availability, pricing, and required deposit have been approved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Still have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Need help with something specific?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          If you still have questions about a product, your event, or a custom idea, feel free to get in touch.<\/p>

          \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Frequently Asked Questions Everything you need to know before placing your order. ORDERING How far in advance should I place my order? Minimum lead times vary depending on the product: Traditional Cakes: 3 days Signature Cakes: 3 days Sweet Treats: 3 days Edible Prints: 1 day Cake Toppers: 3 days 3D Figurines: 5 days Sugar […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-588","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/pages\/588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/comments?post=588"}],"version-history":[{"count":42,"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/pages\/588\/revisions"}],"predecessor-version":[{"id":2388,"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/pages\/588\/revisions\/2388"}],"wp:attachment":[{"href":"https:\/\/mariadanielapastries.com\/fr_CA\/wp-json\/wp\/v2\/media?parent=588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}