Everything you need to know before placing your order.
Minimum lead times vary depending on the product:
These are minimum lead times. Availability is not guaranteed until your order has been confirmed.
Changes to the theme, design, colours, or other major details of a Custom Order must be requested at least 7 days before the scheduled pickup or delivery date.
Changes are subject to approval and may result in additional charges depending on the scope of the request. Requests made fewer than 7 days before the scheduled date may not be accepted.
Pickup and delivery are arranged to make sure your order reaches you safely and on time.
Pickup is available in Brossard.
The exact pickup location and instructions are provided once your order has been confirmed.
Orders can be held for up to 2 days after the agreed pickup date.
After that period, the order may be discarded and payments will not be refunded.
Payment terms depend on whether you are purchasing a standard product or placing a Custom Order.
Standard Bakeshop and Cake Decor products must be paid in full when the order is placed.
Custom Orders require a 50% deposit to confirm the order.
The remaining balance must be paid no later than pickup or delivery.
Current payment methods include:
Standard products may be cancelled for a full refund when cancellation is requested at least 3 days before the scheduled pickup or delivery date.
Cancellations made less than 3 days before the scheduled date are non-refundable.
Edible Print orders may be cancelled only before file preparation or printing has begun. Once preparation or printing has started, Edible Print orders are non-refundable.
Custom Orders may be cancelled for a full refund of the deposit when cancellation is requested at least 7 days before the scheduled pickup or delivery date.
Cancellations made less than 7 days before the scheduled date are non-refundable.
Some products have specific requirements because they are made to order.
I cannot guarantee an allergen-free environment.
Products may come into contact with ingredients containing common allergens, including:
If you have a severe allergy, please contact me before placing your order.
Edible Printing is a printing-only service using letter-size sugar paper.
You must provide a final, ready-to-print file.
The service does not include:
If I notice an obvious issue with your file before printing, I’ll contact you for approval before proceeding.
Reference images are used as inspiration and guidance. Custom Orders, 3D Figurines, Sugar Flowers, Cake Toppers, and other handmade items may vary slightly in colour, shape, proportion, placement, and detail.
These small variations are part of the handmade process. Final designs are subject to approval before the order is confirmed.
Custom Orders are designed specifically around your celebration, theme, and inspiration.
Custom Orders include cakes and dessert designs created specifically for your celebration and not offered as standard Bakeshop products.
They may include birthdays, weddings, baby showers, themed celebrations, and other special events.
Start by visiting the Custom Orders page and completing the order request form.
You can provide your event details, inspiration, preferred colours, theme, and other important information.
Once the request is reviewed, I’ll confirm availability, design details, and pricing before the order is finalized.
No.
Submitting a request does not automatically confirm the order.
Your order is confirmed only after the design, availability, pricing, and required deposit have been approved.
If you still have questions about a product, your event, or a custom idea, feel free to get in touch.