Last updated: October 15, 2026
These Terms and Conditions govern purchases and use of mariadanielapastries.com. By placing an order, you agree to these Terms and Conditions, our Policies, and our Privacy Policy.
1. Orders and acceptance
Please provide complete and accurate information when ordering. We confirm the required payment, product specifications, availability and pickup arrangements with you. If an issue arises with an order, we will contact you to agree on a solution in accordance with applicable law. Nothing in these Terms gives us a right to cancel a concluded contract solely because of a pricing error or lack of availability.
2. Product information and handmade variations
Our products are handmade. Colours, proportions, placement, decorative details, and finishes may vary slightly from photographs or inspiration images. Inspiration images are references and are not promises of an exact copy. Customers are responsible for reviewing names, dates, messages, colours, quantities, flavours, serving sizes, and uploaded files before submitting an order.
3. Pricing and taxes
Prices are shown in Canadian dollars. Maria Daniela Pastries is not currently registered to collect GST/QST, so no sales tax is presently added at checkout. Applicable taxes may be added in the future if registration or legal requirements change. Any delivery or third-party courier fee is not included unless expressly stated.
4. Payment
Cakes and sweet treats, including Custom Orders, require a 50% advance payment to reserve the order and production date. The remaining 50% is due at pickup, before the product is handed to the customer or their courier. All other products, including cake toppers, edible prints, 3D figurines and sugar flowers, require 100% payment in advance. Payments are made by Interac e-Transfer; card payments are not offered. Orders remain On hold until the required initial payment is received, normally within 12 hours. An unpaid reservation may lapse after that period, subject to applicable law. These payment arrangements apply only to the extent permitted by mandatory consumer-protection rules.
5. Preparation time and availability
Minimum preparation times are: Traditional Cakes, Signature Cakes, Sweet Treats, and Cake Toppers — 3 days; Edible Prints — 1 day; 3D Figurines, Sugar Flowers, and Custom Orders — 5 days. Lead times are counted in calendar days, with a midnight cutoff (00:00), Montreal time. Orders received through 11:59 p.m. count for that date; at midnight, a new order day begins. Mixed orders use the longest product lead time. Minimum notice does not guarantee availability. Sundays and fully booked dates cannot be selected. Capacity is limited to 10 orders per available day.
6. Order Pickup and customer-arranged delivery
Order Pickup is available at the address and time shown during checkout and in the order confirmation. Please arrive during the selected time. Any delivery must be coordinated with us in advance. The customer chooses, contracts and pays Uber or another independent courier. The customer bears the costs and risks of delays, loss or damage caused by that customer-arranged transport or by improper handling after pickup. This does not exclude our responsibility for our own acts, inadequate preparation or packaging, or a product that does not conform to the agreed specifications.
7. Changes and cancellations
Requests to change a Custom Order must be made at least 5 days before the scheduled date and remain subject to approval, availability, and possible additional charges. Cancellation and refund eligibility follow the timelines stated in our Policies. Deposits and amounts already used for preparation, materials, custom work, or non-recoverable costs may be non-refundable to the extent permitted by law.
8. Files, artwork, and intellectual property
Customers confirm that they have permission to provide and use uploaded names, photographs, logos, characters, artwork, and other files for their order. Files must be accurate and ready for their intended use. Maria Daniela Pastries may refuse content that is unlawful, harmful, discriminatory, infringing, or unsuitable. Website text, photographs, branding, and original designs may not be copied or commercially reused without permission.
9. Allergens and food handling
Products are prepared in a kitchen that handles dairy, eggs, gluten, nuts, and other common allergens. We do not offer an allergen-free environment and cannot guarantee the absence of cross-contact. Customers are responsible for informing guests and recipients about this limitation and for following storage and serving instructions.
10. Claims and concerns
For concerns about preparation, flavour or conformity with the agreed specifications, please contact us on the day the order is received, with photographs and order details. To assess a commercial refund request, we ask that you keep and return the entire remaining product, including all cut portions, except for the small portion reasonably tasted to identify the concern. Contact us before returning food to agree on safe return arrangements; do not consume a product you suspect is unsafe. We assess each request individually; a refund is not automatic. These procedures do not limit any mandatory legal warranty, remedy or other consumer right.
11. Accounts and communications
Guest checkout is available. If you create an account, you are responsible for maintaining the confidentiality of your login information. You agree that we may contact you about your quote, order, payment, pickup, delivery, or customer-service request using the contact information you provide.
12. Privacy
Personal information is handled according to our Privacy Policy. Payment credentials are processed by the applicable payment provider; Maria Daniela Pastries does not receive or store complete card numbers.
13. Website availability and liability
We aim to keep the website accurate and available, but interruptions or errors may occur. Please contact us if an issue affects your order. Responsibility for any loss is determined in accordance with applicable law; these Terms do not exclude responsibility for our own acts or those of our representatives.
14. Governing law
These Terms and Conditions are governed by the laws of Quebec and the applicable laws of Canada. Nothing in these Terms limits rights that cannot legally be waived under applicable consumer-protection law.
15. Contact
Questions about these Terms and Conditions may be sent to info@mariadanielapastries.com.